Avayo Shipping Policy

Effective date: 11/01/25

This Shipping Policy explains how Avayo LLC (“Avayo”, “we”, “us”, or “our”) handles shipping, delivery,
and related matters for orders placed on www.getavayo.com (the “Site”).

We currently sell and ship physical products to customers in the United States.

1. Where we ship

• We currently ship to addresses within the United States.
• At this time, we do not offer international shipping.
• Certain addresses (such as P.O. boxes, APO/FPO, or remote locations) including Hawaii, and Alaska may have limited shipping options or
  longer delivery times. If we are unable to ship to your address, we will contact you to discuss alternatives
  or issue a refund.

2. Order processing time

• We aim to process orders as quickly as possible. Unless otherwise stated on the product page or at checkout,
  orders are typically processed within 1–3 business days (Monday through Friday, excluding
  holidays).
• During busy periods, holidays, or special promotions, processing times may be longer. Any significant delays
  will be communicated where reasonably possible (for example, via the Site, email, or your order status page).
• Orders placed on weekends or holidays are usually processed on the next business day.

3. Shipping methods and costs

• We offer one or more shipping options (for example, standard or expedited) depending on your location
  and the items in your order.
• Available shipping methods, current shipping rates, and any estimated delivery timeframes
  for each option are displayed at checkout before you complete your purchase.
• From time to time, we may offer free or discounted shipping promotions. Any conditions
  (such as minimum order value or specific product categories) will be clearly stated on the Site.
• Shipping costs are generally non-refundable, except where required by law or where we are
  responsible for an error (for example, shipping the wrong item).

4. Estimated delivery timeframes

• Estimated delivery timeframes depend on the shipping method you choose and your delivery address.
  Estimated delivery dates or ranges, where available, will be shown at checkout.
• Delivery times are estimates only and are not guaranteed. Carriers may experience delays
  due to weather, peak volume, operational issues, or other factors outside our control.
• We are not responsible for delays caused by carriers, incorrect or incomplete addresses provided by the customer,
  or other circumstances beyond our reasonable control. However, we will work in good faith to help resolve issues
  where we can.

5. Order tracking

• Once your order ships, you will typically receive a shipping confirmation email that includes tracking
  information (where available).
• You can use this tracking information to follow your shipment’s progress on the carrier’s website.
• In some cases (for example, certain low-cost or small shipments), tracking may be limited or not available.
  If no tracking is available, we will still provide an estimated delivery timeframe at checkout.

6. Delivery issues and non-delivery

6.1 Orders marked as delivered but not received

• If tracking information shows your order as delivered but you did not receive it, please:
  • Check with household members, neighbors, or your building management/office, and
  • Check around your property and any common delivery areas.
• If you still cannot locate the package, please contact the carrier and then contact us at
  support@getavayo.com with your order number and details.
• We may request additional information or documentation to investigate. Depending on the circumstances, we
  may, at our discretion and in accordance with applicable law:
  • Open a claim with the carrier,
  • Replace the item,
  • Issue a refund, or
  • Provide another reasonable solution.

6.2 Orders delayed in transit

• If your order appears to be significantly delayed in transit (beyond the estimated delivery window), please
  contact the carrier first using your tracking number, and then contact us if the issue is not resolved.
• We will work with you and the carrier in good faith to help resolve the delay where reasonably possible.

6.3 Incorrect or incomplete addresses

• Please ensure that your shipping address is complete and accurate before placing your order.
• If you provide an incorrect or incomplete address that results in a delivery issue (such as non-delivery
  or return to sender), we may:
  • Charge additional shipping fees to re-ship the order to a corrected address, and/or
  • Treat the order as a returned item in accordance with our Returns & Refunds Policy, which may mean
    that shipping costs are not refunded.
• If you realize you entered an incorrect address after placing your order, please contact us immediately
  at support@getavayo.com. If your order has not yet been shipped,
  we will do our best to update the address. We cannot guarantee that changes can be made once the order
  is in process.

6.4 Undeliverable or refused shipments

• If a shipment is returned to us as undeliverable or is refused at delivery, we will attempt to contact you
  using the contact information provided with your order.
• Depending on the circumstances, we may:
  • Reship the order (additional shipping charges may apply), or
  • Treat the order as a return in accordance with our Returns & Refunds Policy, which may mean
    deducting shipping costs and any applicable carrier return fees from your refund.

7. Risk of loss and damage in transit

• Risk of loss for products passes to you when the carrier confirms delivery to the shipping address you
  provided, as shown in the carrier’s tracking system, subject to applicable law.
• If your order arrives damaged, please:
  • Retain all packaging materials and the damaged item, and
  • Contact us as soon as possible (within the 30-day window specified in our Returns & Refunds Policy)
    at support@getavayo.com.
• As described in our Returns & Refunds Policy, we typically require
  photographic proof of the damage (including photos of the item and packaging) in order
  to evaluate and approve claims for damaged items.
• Once we confirm the damage, we will work with you in line with our Returns & Refunds Policy, which may include
  replacing the item, issuing a refund, or providing another reasonable remedy.

8. Shipping restrictions

• Certain products may be subject to shipping restrictions due to size, weight, material, or legal/regulatory
  requirements.
• Any such restrictions (for example, items that cannot be shipped to certain states or addresses) will be
  indicated on the relevant product page or at checkout where reasonably possible.

9. Relationship to our Returns & Refunds Policy

• This Shipping Policy should be read together with our Returns & Refunds Policy, which
  explains how we handle returns, exchanges, and refunds, including who is responsible for return shipping
  costs in different situations.
• In the event of any conflict between this Shipping Policy and our Returns & Refunds Policy regarding
  refunds or returns, the Returns & Refunds Policy will generally control, except where otherwise required
  by law.

10. Contact us

If you have questions about this Shipping Policy or need help with a shipment, please contact us:

• Email: support@getavayo.com
• Or use the contact form available on our Site.

11. Changes to this Shipping Policy

We may update this Shipping Policy from time to time. When we do, we will post the updated version on this page
and update the “Effective date” at the top. Changes will apply to orders placed after the updated policy is
posted, unless otherwise required by law.