Avayo Privacy Policy

Effective date: 11/01/25

This Privacy Policy describes how Avayo Vine LLC (“Avayo”, “we”, “us”, or “our”) collects, uses, and shares information about you when you visit our website www.getavayo.com (the “Site”) or purchase products from us in the United States.

By using the Site, you agree that your information will be handled as described in this Privacy Policy and in our Terms of Service.

1. Who we are and how to contact us

The Site is operated by Avayo Vine LLC, based in the United States (New Mexico).

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

• Email: support@getavayo.com
• Or through the contact form available on the Site (for example, via the “Contact” or “Support” section).

2. Information we collect

We collect information in three main ways: (1) information you provide to us, (2) information collected automatically, and (3) information we receive from others.

2.1 Information you provide to us

When you use the Site or buy from us, you may give us:

• Contact details – such as your name, email address, and phone number.
• Account information – such as your login details, if you create an account.
• Order and delivery details – such as billing address, shipping address, and the products you buy.
• Payment-related information – such as the payment method you use and billing details.
  We do not store your full payment card number. Card payments and any installment or “pay over time” options are processed directly by third-party payment processors and financing providers, who handle your card or financing information securely on their own systems.
• Customer support information – such as messages you send us, information you provide in a contact form, or other details you share when you contact us.

2.2 Information we collect automatically

When you visit the Site, we may automatically collect:

• Device and usage information – such as your IP address, browser type, operating system, pages you view, referring pages, and the date and time of your visit.
• Cookies and similar technologies – small files and code used to recognize your browser, remember your preferences, keep your shopping cart, and understand how the Site is used.

You can control cookies through your browser settings. If you disable cookies, some features of the Site (such as keeping items in your cart) may not work properly.

2.3 Information from other sources

We may receive information about you from:

• Payment processors and financing providers – for example, to confirm that a payment was authorized or completed, to offer installment or pay-over-time options, or to help prevent fraud and handle refunds or chargebacks.
• Shipping and delivery partners – such as carriers who provide tracking updates and delivery confirmations.
• Analytics or advertising partners – if we choose to use them, they may provide information about how visitors find and use our Site.

3. How we use your information

We use your information for the following purposes:

3.1 To provide our products and services

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Handle returns, exchanges, and refunds.
• Provide customer support and respond to your requests.

3.2 To operate and improve the Site

• Maintain, protect, and improve the Site and our services.
• Analyze how the Site is used so we can improve layout, content, and product offerings.
• Develop new features and services.

3.3 To communicate with you

• Send order confirmations, shipping updates, and other transaction-related messages.
• Respond to your messages and support requests.
• Send important notices about changes to our terms or policies.

3.4 Marketing (where allowed by law)

• If we decide to send marketing communications (such as promotional emails), we will do so in a way that complies with applicable law. You can opt out of marketing at any time by following the unsubscribe instructions in the message or contacting us.

3.5 Security, fraud prevention, and legal compliance

• Protect the security and integrity of the Site, accounts, and transactions.
• Detect, investigate, and help prevent fraud, abuse, or other unauthorized activities.
• Comply with legal obligations, tax and accounting rules, and respond to lawful requests from authorities.
• Enforce our Terms of Service and other agreements.

4. Legal bases for processing (where applicable)

Some privacy laws (for example, in the European Union, United Kingdom, or certain U.S. states) require us to explain the legal bases we rely on when processing personal information. Where those laws apply, we may process your information based on:

• Performance of a contract – to process your orders and provide the products you request.
• Legitimate interests – such as operating and improving the Site, preventing fraud, and protecting our rights, as long as these interests are not overridden by your rights and interests.
• Consent – for certain optional uses, such as some cookies or direct marketing, where required by law.
• Legal obligations – to comply with laws, regulations, and lawful requests.

5. How we share your information

We do not sell your personal information. We share it only as described below:

5.1 Service providers and business partners

We share information with companies that help us run our business, such as:

• Third-party payment processors and financing providers that process payments or offer installment or pay-over-time options at checkout.
• Shipping and logistics providers who deliver your orders.
• Website hosting, cloud, IT, and security providers.
• Customer support tools and communications services.
• Analytics and (if we use them) advertising partners.

These companies are allowed to use your information only to perform services for us or to comply with their own legal obligations.

Note about financing and installment providers:
If you choose a financing or “buy now, pay later” option at checkout, you may be redirected or shown a widget operated by a third-party provider. That provider may collect and use your information as a separate controller under its own privacy policy. You should review the provider’s own privacy notice for details on how it treats your information.

5.2 Business transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to any legal requirements.

5.3 Legal and safety reasons

We may disclose information if we believe in good faith that it is reasonably necessary to:

• Comply with laws, regulations, legal processes, or government requests.
• Enforce our agreements and policies.
• Protect the rights, property, or safety of Avayo, our customers, or others.

5.4 With your consent

We may share your information for any other purpose disclosed to you at the time of collection, with your consent or at your direction.

6. Cookies and tracking technologies

We use cookies and similar technologies to:

• Keep your shopping cart and login session.
• Remember your preferences.
• Help secure the Site and prevent fraud.
• Understand how visitors use the Site and improve performance.
• Support features such as payment options, financing or installment offers, and, if we choose to use them, marketing or analytics tools.

Your browser settings usually allow you to block or delete cookies. If you do so, some parts of the Site may not function properly.

Third-party cookies and technologies

Certain third-party services that we integrate (for example, payment, financing, analytics, or advertising tools) may set their own cookies or use similar tracking technologies on the Site to:

• Enable their services and features.
• Prevent fraud and maintain security.
• Measure usage and performance.
• Provide personalized offers or advertisements, where applicable.

Those third parties are responsible for their own use of tracking technologies. You can learn more about their practices by reading their privacy and cookie notices.

7. Data retention

We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including to:

• Fulfill your orders and provide products.
• Maintain business records required for legal, tax, and accounting purposes.
• Resolve disputes and enforce our agreements.

When we no longer need your information, we will delete or anonymize it, unless we are legally required to keep it longer.

8. How we protect your information

We use reasonable technical and organizational measures to help protect your information against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

For payments:

• We rely on third-party payment and financing providers that use security measures designed to comply with applicable industry standards (for example, for card payments).
• We do not store full payment card numbers on our own systems.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Access – to request a copy of the personal information we hold about you.
• Correction – to request that we correct inaccurate or incomplete information.
• Deletion – to request that we delete certain information, subject to legal or contractual requirements.
• Restriction – to request that we limit how we use your information in certain circumstances.
• Objection – to object to certain uses of your information, such as direct marketing.
• Portability – in some cases, to request a copy of your information in a portable format.

You may also:

• Opt out of marketing emails at any time by using the unsubscribe link in the message or contacting us at support@getavayo.com.
• Adjust your browser settings to control cookies and other tracking technologies.

To exercise any rights available to you under local law, please contact us at support@getavayo.com or use the contact form on the Site. We may need to verify your identity before responding.

If you live in a region with a dedicated privacy regulator or data protection authority, you may also have the right to lodge a complaint with that authority.

10. Children’s privacy

The Site is intended for use by adults and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law (such as 13 in the United States).

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps, such as deleting the information if required.

11. Third-party websites and services

The Site may contain links to websites or services that we do not own or control (for example, links to payment providers or social media). This Privacy Policy does not apply to those third-party websites or services.

We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.

12. International transfers

We operate in the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers are located.

These locations may have data protection laws that are different from those in your country. Where required by law, we will take steps to ensure that appropriate safeguards are in place to protect your information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Effective date” at the top.

If we make material changes, we may also provide additional notice (such as by displaying a prominent notice on the Site) as required by law.

14. How to contact us

If you have any questions, comments, or requests regarding this Privacy Policy or your information, please contact us at:

• Email: support@getavayo.com
• Or via the contact form on the Site.